Tenfold AI service terms

Version: 15 October 2026 (update 2)

Who you're dealing with. "I" and "me" mean BW Advisory Solutions Pty Ltd (ABN 32 701 834 513), trading as Tenfold AI. "You" means the person or business buying from me.

When these terms apply. They apply to every quote I send and every purchase on tenfoldai.com.au. If a quote and these terms say different things, the quote applies. The prices and limits that apply are the ones on the site, or in the quote, on the day you accept or buy.

1. What's included

• The quote lists exactly what I'll do. Anything it doesn't list isn't included.
• A one-page website includes your approved copy and photos, up to six sections, and two rounds of consolidated review.
• New pages, new features or a change of direction are quoted before I start them. I never charge for extra work without your OK in writing. An email is fine.
• You supply the content (words, photos and logins), and you confirm you're allowed to use it.
• Costs from other providers, such as your domain, a booking system or a call service, are paid by you directly. The quote shows them separately.

2. AI for you

• A 15-minute call, then two hours with me on your own work, in person around Perth or online, then a 30-minute follow-up within 4 weeks of the session. $495 including GST, paid when you buy it on the site.
• After paying, you book the 15-minute call. On it, we set the time for the two-hour session. If your session hasn't happened within 3 months of paying, I'll contact you, and you can book a time or have a full refund.
• Move or cancel the session with at least 2 business days' notice: free, or a full refund, even if we've had the first call.
• With less notice: I'll move it once at no charge. A second late change, or not turning up, uses the session, with no refund. You still have the follow-up, counted from the missed date.
• Within a week of the session, I'll offer you at least three times for the follow-up in the following 4 weeks. If you don't take one, the follow-up lapses.
• If I have to cancel the session, you choose a new time or a full refund. If I have to cancel the first call or the follow-up, I'll offer new times, even if that's after the 4 weeks.
• Booking together: for AI for you sessions, two people pay $395 each, or 3 to 5 people pay $275 each, including GST. One person books and pays for everyone, and is my contact for changes and refunds. The group shares the first call, the session and the follow-up, and the rest of this section applies to the booking as a whole. You can change who's coming at any time. If fewer people are coming, tell me at least 2 business days before the session and I'll refund the difference to the price for the smaller group. With less notice, or if people don't turn up, the price doesn't change. If an organisation is paying, or is arranging the session for its staff or members, it's quoted separately under AI for your team. If one books this way, I'll contact you, and you can move to a quote or have a full refund. Groups of more than 5 are also quoted under AI for your team.
• AI for you, monthly: one hour on a call each month, and short questions by email, answered within one business day. $195 a month including GST, billed monthly in advance. An unused call doesn't carry over to the next month.

3. Timing

• Work starts once the deposit is paid and I have your content.
• A one-page website goes live within 10 business days of that, unless the quote gives a different date. Larger jobs have their own dates in the quote.
• If I'm waiting on you for content, feedback or access, the dates move by the same amount of time. If I hear nothing from you for 30 days after I've asked twice, I'll treat the job as cancelled under section 5.
• If I'm going to miss a date, I'll tell you as soon as I know, with a new date.

4. Payment

• Projects: a 50% deposit to book, and the balance when you approve the work, before it goes live.
• Monthly services (care plan, 24/7 website assistant, AI for you monthly): billed monthly in advance, from the month the service starts.
• Pay by card through Stripe, or by bank transfer. Prices include GST, and every payment comes with a tax invoice.
• Invoices are due within 7 days. If a monthly invoice is more than 14 days overdue, I'll remind you, and then I may pause that service until it's paid.
• I give you at least 30 days' notice of any change to a monthly price. If you don't want the new price, you can cancel before it starts.

5. Changing your mind, and refunds

• Before I start work: cancel and I refund your deposit in full.
• After I start: your quote lists the stages of the job and the fixed amount for each. They're set at $165 an hour including GST, for my time and the work my AI agents do under my direction. If you cancel during a stage, I keep the amounts for the stages finished plus the stage in progress, and refund the rest of what you've paid. If your quote doesn't list stages, I keep 25% of the price once work has started, or the full deposit once I've sent you the first draft. I never keep more than you've paid.
• If I can't deliver what the quote describes, or I miss the agreed date by more than 10 business days through my own delay, you can cancel and I refund everything you've paid for that job.
• Monthly services: cancel at any time by email. The service runs to the end of the month you've paid for. I don't refund part months.
• If something I deliver doesn't match the quote, tell me within 30 days of it going live and I'll fix it at no charge. Nothing in these terms limits your rights under the Australian Consumer Law.

6. What's yours

• What you've paid for is yours. If you cancel, that's the work covered by the amounts you've paid. Once a job is paid in full, it's the whole job.
• My own templates, tools and know-how stay mine. You get a licence to use whatever is built into your work, for as long as you use it.
• Your domain and your content stay in your name.
• Your website is hosted on an account in your name. If you're on a care plan, I manage it for you. The 24/7 website assistant runs on an AI service account I manage, paid for through its monthly fee.
• If we stop working together, I hand over your site files and content, help you move anything I host to accounts in your name, and remove my access. The assistant's set-up and approved answers are yours. To keep running, it needs its own AI service account.
• I may show the finished work in my portfolio unless you ask me not to.

7. The 24/7 website assistant

• It's set up to answer only from the answers you approve, and I check what it said each month. Like any AI, it can still get something wrong. If it does, tell me and I'll correct it.
• You're responsible for checking the answers you approve are right and keeping them up to date. Anything it can't answer, it passes to you.
• It always says it's an AI.
• It includes up to 500 conversations a month. Above that, it keeps running and the extra is billed at the rate in your quote. If your quote has no rate, I'll tell you and pause it until we agree one.

8. Your customers' information

• Where my work handles personal information for you (enquiry forms, assistant conversations, bookings), I use it only to provide the service. I keep it only as long as the quote says, or if the quote doesn't say, until 30 days after we stop working together, when I delete it or return it to you.
• The privacy page on tenfoldai.com.au explains what I collect about you.

9. Responsibility

• For business customers, as far as the law allows, my responsibility for a problem with the service is limited to supplying it again or refunding what you paid for it. I'm not responsible for indirect loss, such as lost profits.
• Nothing in these terms limits your rights under the Australian Consumer Law.

10. Support

• I acknowledge requests in business hours (Perth) and aim to respond within one business day. There's no after-hours or emergency service unless we agree one in writing.
• Care plan: up to 30 minutes a month of small changes and checks. Unused time doesn't carry over. Work beyond that is quoted first, or billed at $165 an hour including GST in half-hour blocks.

11. General

• These terms are governed by the law of Western Australia.